To delete a response template in Feedback Center you must perform the following steps:
Go to configurations
Automation
Reply template
There, look for the template you would like to delete and click on the nut located on the far right and then click on delete template.
Click confirm and that's it, the rule will be deleted.
📌 Important: If the template you want to delete is associated with an automatic rule, it will be removed from it. ⚠️
What happens if I delete a response template associated with an automatic rule?
Here 2 possibilities can occur:
If the automatic rule is associated with several response templates, it will be removed from it.
If the automatic rule is associated with a response template, when it is deleted in addition to being removed from the automatic rule, the automatic rule will become inactive.
🔗 How do I access it?
Settings > Feedback Center > Response template
Related articles:
How to : create a response template in Feedback Center ?
Visit our Help Center , there you will find more information to continue learning about the platform.
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