💡 We always recommend keeping the WhatsApp number in your store updated to be able to notify you from RAY in real time when a Detractor appears. This helps a lot to provide an immediate response and calm the customer's possible annoyance.
To
update the WhatsApp number you must perform the following steps:
1. Enter Settings:
2. Click on Workspace > My stores
3. Enter section 12. "Whatsapp Alerts" in the field What phone number do you want to receive alerts on . You can add or modify it.
📌 Tips: You must start the number with the country code and area code, for example: 549 (Argentina) or 1408 (United States).
🚨 We recommend that you add RAY as a contact when you receive the first alert, so you can view the messages correctly.
🔗 How do I access?
Related Posts
Visit our Help Center , there you will find more information to continue learning about the platform.
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