All information loaded here works as context for the agent, allowing it to answer frequently asked questions, share promotions, and provide details about the location.
Previously, this configuration was done through Google Sheets, but it can now be managed directly from the platform.
You can access this section from the following link:
https://back-oo.rayapp.io/settings/agent
Knowledge Base
The Knowledge Base lets you load questions and answers the agent will use to respond to customer inquiries.
How to add a new question
Go to Agent Configuration.
Under Knowledge Base, click Add to knowledge base.
Fill in the following information:
Question
The query a customer might ask.
Answer
The reply the agent will send automatically.
Active locations
Select the locations where the answer applies.
Active
Lets you enable or disable the answer.
Promotions
The Promotions section lets you load offers or benefits so the agent can share them when customers ask.
How to add a promotion
Go to the Promotions tab.
Click Add promotion.
Fill in the fields:
Name
Promotion title.
Description
Promotion details.
Validity
Optional: start and end date.
Active locations
Select the locations where it applies.
Active
Lets you enable or disable the promotion.
Recommendations
Use questions similar to those a customer would ask.
Keep answers clear and direct.
Periodically review the loaded information.
The more complete the configured information is, the better the agent will be able to respond to customer inquiries.