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Where do I manage Delivery orders?

All orders are managed from the Live Operations section in your panel.

Written by Joaquín Mecozzi

Here you can see in real time: https://back-oo.rayapp.io/live-ops

  • New orders

  • Orders being prepared

  • Orders on the way

  • Delivered orders

  • Orders with issues

Each order appears as a card with summary information.


Information available within each order

When you click on an order you can access:

  • Customer name

  • Contact phone

  • Delivery address

  • Requested products

  • Added notes

  • Total paid

  • Promised time window

  • Complete order timeline

This allows full control over each order.

Order timeline:

Driver map in real time:


Delivery security code

For greater control, the system generates a unique security code.

This code:

  • Is seen by the customer.

  • Is requested by the driver upon delivery.

  • Confirms that the order was delivered correctly.

This step reduces errors and complaints about incorrect deliveries.

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