When to create a manual reservation or a walk-in?
There are situations where a reservation does not come in automatically from the website or the agent, for example:
Reservations taken by phone
Messages received from non-integrated channels
Internal reservations
Customers arriving without a prior reservation (walk-ins)
In these cases, the reservation or walk-in must be entered manually to keep the information organized and the agenda in sync.
How to create a new manual reservation
The manual reservation is used when you have the same information that the website form requests.
Step by step:
Access the Bookings backoffice
Select the New reservation option
Fill in the required data:
Customer
Location or branch
Date and time
Group size
Contact details
Reason or occasion (if applicable)
Additional comments
Save the reservation
Once created, the reservation will appear both in the reservations list and in the agenda.
How to register a walk-in
The walk-in is used to register customers who arrive without a prior reservation.
In addition to leaving a record of the visit, it allows you to block the agenda and keep occupancy in sync.
Step by step:
Access the Bookings backoffice
Select the Register walk-in option
Fill in the following fields:
Customer
Location
Group size
Reason
Confirm the registration
The walk-in will be reflected in the agenda, occupying the corresponding time slot.
Why is it important to register walk-ins?
Registering walk-ins allows you to:
Keep the agenda up to date
Avoid overbooking
Have a real view of occupancy
Synchronize operations with the agent
Improve customer traceability
Summary
Both manual reservations and walk-ins are key tools for keeping the agenda in sync. They allow you to record all visits, block time slots, and ensure orderly management of daily operations.