How do reservations from the website work?
Reservations from the website are made through a reservation form designed and integrated into the business website. This form is one of the main reservation channels and connects directly to the Bookings tool.
The goal is to make it easier for the customer to make a reservation quickly, clearly, and without intermediaries.
What information does the customer fill in?
When a customer makes a reservation from the website, they fill in the following data (according to business configuration):
Location or branch
First and last name
Phone and/or email
Desired date and time
Number of people
Reason or occasion (optional)
Comments or special requests
Once the form is submitted, the reservation is automatically recorded in the system.
Where are reservations displayed?
Las reservas generadas desde el website llegan directamente al backoffice de Bookings, donde pueden visualizarse en:
Reservations list: to see the detail of each reservation
Reservations agenda: in calendar format (month, week, or day)
From there, the team can manage statuses, make changes, or add additional information if necessary.
What about availability?
El formulario del website toma como referencia la disponibilidad configurada en el Centro de turnos.
This ensures that customers can only book on enabled dates and times, avoiding overbooking and operational errors.
Benefits of reservations from the website
24/7 reservation capture
Less manual intervention from the team
Complete and organized information
Direct integration with the Bookings system
Better experience for the end customer
Summary
Reservations from the website allow you to automate reservation intake and centralize all information in Bookings, helping to optimize operations and offer a simple and efficient reservation experience.