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How to: Respond to reviews manually?

Ram贸n avatar
Written by Ram贸n
Updated over a year ago

馃毃 To carry out this procedure, you must have a Company Admin or Admin user (Generally, the Company Admin is the one who makes service decisions in your company)

  1. Reviews

  2. Select the review to answer

  3. click on the review and then on Reply

  4. Now you can write the answer to reply to the review

馃殌 Pro Tip:

You can save time and optimize it by replying to reviews using the reply templates you have set up for automatic replies. If a review can be replied to with one of the templates you have already set up, simply select the appropriate one instead of composing a new message. in "Choose a template"

馃敆 How do I access?

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