How to: improve metrics

💡 We leave you some tips so you can improve the metrics

📌 Google reviews are of vital importance for the user and the business. For 🕴️ users, it can be used to decide whether to buy a service/product and for the 🏣 business, it can be used to know what consumers think of the brand and work to improve the experience. That's why we leave you some 💡 tips that can help you improve your metrics.

Before moving forward with the tips, make sure that all your stores have their Google My Business listings configured in RAY.

1. Make sure you offer the best experience 🤝

This goes without saying, but putting in the effort to ensure a great experience for your customers is actually the most important “optimization” tactic you can work on. Customer reviews are generally based on the quality of service they perceived.

2. Respond positively to bad reviews 😡✔️

Bad reviews are never pleasant, but you should see them as an opportunity for your business.
You should
deal with this by responding to the review and apologizing to the customer for the bad experience. Express your desire to investigate the cause of this bad review and then ask the customer to make contact through a private method, such as by email or by providing a phone number to write to you.

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3. Remember to respond to good reviews 😊✔️

While it's essential to respond to negative reviews, thanking satisfied customers for their positive review shows that your customer's opinion is important to you. It is important to keep in mind to respond quickly and always with kindness.
Remember that RAY can respond to 80% of your reviews automatically through a humanized bot.

4. Ask for reviews 📰

It is a well-known fact that customers are more inclined to leave a review after a negative experience and for every customer who complains, 26 customers with positive experience will remain silent.
Feedback
♻️ from your satisfied customers 😍 is invaluable So why not ask your customers to leave you a review and give them a link where they can do so? Why stand still and do nothing about it? Best practices for asking customers to leave a review are to send an email to the customer once they have purchased your product or used your service, this can cause up to 70% of your customers to leave you. one review and it will be much easier for you to reach the minimum of 150 Google reviews.