馃挕 Pay attention to the following tips
1. Make sure reviews are being responded to automatically.
馃搶 With RAY you don't have to worry about positive and non-positive reviews that don't have customer comments, because they are answered automatically.
It is important that the templates used or generated to respond are in a friendly tone regardless of the qualification. In the case of non-positive reviews, be sure to provide an alternative communication channel so that the customer can send you more information about the reason for their rating.
We teach you how to activate automatic responses and configure them.
2. Respond manually quickly and politely
Once customers have left feedback, it should take no more than 24 hours 馃暃 to receive a response. This way, the memory is alive and you also show that you care about them. Do it in a friendly tone 馃槃, regardless of whether it is the worst of criticism or the best of praise. Both aspects are a good starting point: On time and with cordiality.
3. Keep an eye out for negative customer ratings.
If we want to reverse a customer's experience, you must quickly find out what they think of your brand and respond to them as soon as possible. For this, we invite you to activate the negative ratings alert for 馃摫 WhatsApp, where you will receive a message with the rating and a direct access link to RAY to provide a response. In just one click you can respond to your angry clients 馃槨 and prevent that anger from reaching social networks.
Visit our Help Center , there you will find more information to continue learning about the platform.
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