If you wish to cancel or suspend the service, follow these steps to process your request correctly.
1️⃣ How to Request a Cancellation?
To proceed with the cancellation of the service, you must send an email to support@rayapp.io with the following information:
Name (person or company)
Brand or stores (licenses) you wish to cancel
Reason for the request
2️⃣ What Happens After Submitting a Cancellation Request?
Once your request is received, our team will review the information and respond as soon as possible to confirm the cancellation or request additional details if necessary.
📩 Important:
Until the cancellation is confirmed by our team, the service will remain active.
If the cancellation request is submitted after the billing date, the service will remain active for the already paid period.
If you have any questions or need more information, contact us at support@rayapp.io.
Visit our Help Center, there you will find more information to continue learning about the platform.
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